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FAQs

 

RETURNS

What is your return policy?

If you are not satisfied with your purchase, send it back within 15 days and we will arrange a replacement. Returned products must be unused and unwashed, and returned with all original packaging and tags that they were shipped with. To ensure that your returns are accepted by our Quality team, please ensure you take adequate measures to ensure your product trial does not affect the original condition of the products in any way.

Where do I send return?

Mail your return to 126/72, G-Block, Govind Nagar, Kanpur-208006, Uttar Pradesh.

Is there anything I cannot return?

Yes, unfortunately we do not take back intimates or sale items.

When can I replace?

You can return any products ordered from AwesomeYousome.com within 15 days of delivery. Returned products must be unused and unwashed, and returned with all original packaging and tags that they were shipped with. To ensure that your returns are accepted by our Quality team, please ensure you take adequate measures to ensure your product trial does not affect the original condition of the products in any way.

How long will the entire process take?

Once your return request has been placed, you need to courier back the products to AwesomeYousome.com.   The replacement might take 15-20 days after we receive the products back from you depending upon the availability of products at that time. Please note that the courier charges of sending the products back to AwesomeYousome.com will be borne by you.

 

GENERAL

Do you offer live support?

We do not offer live support, but we assure you will get a fast response if you call or email us.

How do I change my account information?

Simply log in to your account and you will be able to edit any information needed.

Is it safe to shop with you?

At AwesomeYousome.com, we offer a safe and secure online shopping experience. We respect and protect your privacy.

How can I find out more information about working for your company?

If you think you would be a perfect match with AwesomeYousome.com then contact support@awesomeyousome.com for more information or open positions.

Do you offer gift cards?

We do offer gift cards.

Do you offer Discount Coupons?

We do offer coupon codes for website orders.

 

ORDERS & SHIPPING

How do I change my order?

Please call or email us immediately if you wish to change your order.

How do I check the status of my order?

We provide you with the tracking number once your order ships. You can trace your order on the shipping company’s website.

How long does it take for my package to get shipped?

Please allow up to 2 business days for us to process your order.

How long is shipping time?

It usually takes 7-10 days. Please keep in mind we ship from India when calculating shipping time.

Do you ship internationally?

Yes we do. For further details on shipping charges and time mail us at support@awesomeyousome.com

What if I made a mistake entering my shipping address?

Contact us immediately at +91-955-47-47-085 or support@awesomeyousome.com.

Do you have back orders?

If something is out of stock, you can back order. If back ordered, we will contact you with the date and if you are no longer interested, we will issue you a refund.

The item I want is out of stock.

Contact us if you see an item out of stock. We may be able to still get it for you.

My order was canceled, but there is still a charge on my account. When will this charge be credited back to me?

Please allow 5-7 business days for it to reflect on your card’s balance.

 

PAYMENT

What major Payment methods do you accept?

We accept the following Payment Methods:

Debit cards
Credit Cards
Net Banking
PayPal
Wire Transfers
Cheques
Demand Drafts
Cash

Where do I enter a coupon code?

At check out, there is a box that says "coupon code". It is case sensitive.